Shipping policy

Delivery

The charges for postage and packaging, or for manual delivery will be determined at the time of order. For accessories and gift orders please allow 5-7 working days from the date of despatch for your order to arrive except at Christmas and New Year when deliveries may take up to 10 working days. We aim to dispatch all such items within 3 days of your order being accepted, and payment being received and authorised.

For furniture and other larger items the goods will be delivered by a furniture delivery specialist at a mutually convenient time. You will be contacted by us to arrange delivery as soon as your order has been accepted, and payment has been received and authorised.

Please note: From the moment a carrier attempts to deliver the goods they are the customer’s full responsibility and the customer must accept the goods when they are ready to be delivered. The card holder must be at the delivery address when the item arrives in order to sign for it or the package will be returned and you will be charged for any extra costs incurred. Where the customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the customer up to 25% of the total cost of the order to cover storage, shipping and any other charges incurred. Delivery estimates are not guaranteed. Special order items may take longer to deliver. We will always keep you informed of any unforeseen delay.