Refund policy

Online:

We are confident you will be delighted with your purchase from ECLECTICA. However, if you change your mind for any reason then simply inform us by email (eclecticaiow@outlook.com) within 14 days of receiving delivery. You will then have a further 14 days to return the item, in original condition, for a full refund. We do not refund delivery charges and you will be responsible for the cost of returning the goods to us (equivalent to the original delivery charge), unless an item is found to be faulty or not as described. Items returned damaged or altered will not be refunded. We do not offer refunds on any custom-made items.

In-Store:

Items purchased in our store (in person): 
You may be entitled to a refund, repair, or compensation if an item you purchased is faulty or not as described. In addition, we are happy to accept return of unwanted goods for a full refund if you change your mind. Simply inform us by email (eclecticaiow@outlook.com) within 7 days of purchase, and return the item in original condition within a further 14 days. In such cases we do not refund delivery charges and you will be responsible for the cost of returning the goods to us. We do not offer refunds on any custom-made items.